Refund policy
Returns & Refunds Policy
Because every piece in our studio is a custom-made print produced exactly to order on premium Hahnemühle Agave paper, we operate under a strict no returns or exchanges for change of mind policy.
We highly recommend reviewing our size guides and print details carefully before finalising your purchase.
Damaged or Defective Prints
Your artwork is packaged with the utmost care in 100% plastic-free, heavy-duty packaging. However, if your print arrives damaged during transit or contains a manufacturing defect, we will replace it completely free of charge.
To claim a free replacement:
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Contact us via sproutingart@gmail.com within 14 days of receiving your delivery.
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Provide your order number and clear photographs of both the damaged print and the exterior packaging.
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Once verified, we will fast-track a brand-new, identical print from our nearest print lab to your doorstep, with complimentary tracked shipping.
Lost Shipments
All orders shipped are tracked. If your tracking information shows no movement for more than 10 business days beyond the expected delivery window, please reach out to us so we can open an investigation with the courier and arrange a replacement if the package is deemed lost.